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Welcome
to Scientific Software Customer Care. Here you can find answers
to frequently asked questions, submit a request to a Scientific
Software support representative, and learn more about how our
support works. If you're an EZChrom Elite™
or ECM user, you may want to bookmark this page and
return to it often for the latest news regarding product
development and support.
When you
purchased Enterprise Content Manager, or an EZChrom Elite
Chromatography Data System, you invested in more than just a
software package. You also purchased the expertise of our
seasoned software support professionals. You are entitled to
90-days of free support after the purchase of your
software package. To verify this, we ask that you complete the
registration
form, including your serial number (found in the main menu
screen of software) for verification.*
Online
Product Support
As a
Scientific Software customer with a valid service contract, you
can find information specifically for SSI customers in our Worldwide
CustomerCare Portal. The
CustomerCare Portal includes access to our frequently asked
questions, listings of product downloads, tools for submitting
incidents to our support team, and other information just for
you. To access the Support Center, please contact one of our
Customer Care Specialists by sending an email to: support_pdl-ssi@agilent.com.
Renew
Your Service Contract Today!
If you
are using a Scientific Software, Inc. software package without a
service contract, you are missing out! Scientific Software
offers unparalleled service and maintenance contracts to help
you support your software and keep your lab running efficiently
and effortlessly. Our packages offer a variety of services
including:
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Access
to our Web-based CustomerCare Portal
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24x7
Phone Support* |
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Free
Software Version Upgrades |
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Preventative
Maintenance/Service Visits |
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Customer
Newsletters and Service Bulletins |
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A
Sense of Security |
Call today to get details on the
plan that best meets your needs...or, make one up! Customized
Service Plans are available in most areas. Just call 1.302.633.8353
or toll-free 1.800.588.8878 (US).
*24x7 support only available
with Premium and Custom plans. Standard plan offers coverage
Mondays ~ Fridays, 8:30am ~ 5pm (PST).
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Customer Care